TicketBoard Privacy Policy

Effective Date & Last Updated: 01 July 2025

TicketBoard (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites,
mobile applications, and services (collectively, “TicketBoard”).

We process your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and other
applicable European data protection laws.

By using TicketBoard, you consent to the practices described in this Privacy Policy.

1. Data Controller

The data controller responsible for your personal data is:

TicketBoard
TM Systems BV

4th floor, Stationsplein 45, 3013 AK Rotterdam

Email: eu@tmspl.com / contact@ticketboard.eu

2. Data We Collect

We may collect and process the following categories of personal data:

a) Information You Provide Directly

• Name, email address, postal address, phone number
• Account login credentials
• Payment and billing information (processed via secure third-party payment providers)
• Preferences, interests, and feedback (via surveys, contests, or promotions)
• CV and job application data (if applying for employment)
• Any personal data shared through contact forms, customer service requests, or newsletter subscriptions

b) Information Collected Automatically

• Browser type, IP address, language, operating system
• Device identifiers, location data, and cookies
• Pages or videos viewed, duration of visit, interactions with services
• Metadata, log files, and error reports
• Demographic and geographic information
• Push or pop-up notifications you view or interact with

c) Special Categories of Data

We do not intentionally collect special categories of personal data (such as health, religion, or political beliefs).
If you voluntarily provide such data, you consent to our processing of it solely for the purpose it was provided.

3. Legal Basis for Processing

We process your personal data under the following legal bases (Article 6 GDPR):

• Performance of a contract – to provide services you request (e.g., ticket booking, account management)
• Legal obligation – to comply with applicable laws, tax, and financial regulations
• Legitimate interest – to improve services, prevent fraud, ensure network and information security
• Consent – for marketing communications, newsletters, and use of non-essential cookies

You may withdraw consent at any time without affecting the lawfulness of prior processing.

4. How We Use Your Data

Your personal data may be used for the following purposes:

• To provide, operate, and improve TicketBoard services
• To complete transactions and process payments securely
• To personalize your experience and recommend relevant content
• To send important notices about your account or transactions
• To communicate promotions, surveys, and marketing (where consented)
• To monitor usage trends and maintain platform security
• To comply with legal, regulatory, and contractual obligations

5. Data Sharing & Transfers

We do not sell your personal data. We may share data only with:

• Service providers and processors – for payment processing, analytics, hosting, customer support, and marketing tools
• Legal authorities – if required to comply with law or legal proceedings
• Business transfers – if TicketBoard undergoes a merger, acquisition, or sale of assets

If personal data is transferred outside the European Economic Area (EEA), we ensure adequate safeguards (e.g., Standard Contractual Clauses or adequacy decisions under GDPR).

6. Data Retention

We retain your personal data only as long as necessary for the purposes stated in this Policy,
unless a longer retention is required by law. Data no longer needed will be securely deleted or anonymized.

7. Cookies & Tracking

TicketBoard uses cookies and similar technologies to enhance user experience, analyze trends,
and deliver personalized content.

You can manage cookie preferences via your browser settings or through our Cookie Policy.

8. Your Rights Under GDPR

As a data subject in the EU/EEA, you have the following rights:

• Right of access – to request copies of your personal data
• Right to rectification – to correct inaccurate or incomplete data
• Right to erasure (“right to be forgotten”) – to request deletion of your data
• Right to restrict processing – to limit how we process your data
• Right to data portability – to receive your data in a structured, machine-readable format
• Right to object – to object to processing based on legitimate interests or direct marketing
• Right to withdraw consent – at any time for processing based on consent

To exercise your rights, contact us at [Insert Data Protection Officer (DPO) email/contact].
We will respond within the GDPR-required timeframe (usually within 30 days).

If you are not satisfied, you have the right to lodge a complaint with your local supervisory authority
(e.g., the Dutch Data Protection Authority if based in the Netherlands).

9. Children’s Privacy

TicketBoard services are intended only for individuals aged 18 and above.
Transactions by persons under 18 require the express consent and supervision of legal guardians.
We disclaim liability if guardians fail to ensure compliance.

10. Security

We implement appropriate technical and organizational measures to protect personal data from
unauthorized access, alteration, disclosure, or destruction. While we take all reasonable precautions,
no system is 100% secure, and we cannot guarantee absolute security of your information.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal,
technical, or business practices. The updated version will always be available at:
https://www.ticketboard.eu/privacy-policy

12. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your data is processed,
please contact us at:

Email: contact@ticketboard.eu / eu@tmspl.com
Postal Address: TM Systems BV – 4th floor, Stationsplein 45, 3013 AK Rotterdam